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PUBLIC PROTECTORS: Una Kane, Environmental Health Manager

‘Asking residents to turn down their music, clear the rubbish from their garden – this is the stuff that can make life bearable or intolerable.”

PUBLIC PROTECTORS: Julie Barratt, incoming president of CIEH

“The public know what they want: safe food, clean air, good safe homes to live in, a clean environment with clean air and safe water.”

PUBLIC PROTECTORS: Matt Holford, Environmental Services Manager

“Public protection services such as mine will help fuel the recovery, not hinder it.”

LOUISE’S STORY

People breaking planning rules is having a huge effect on my community – and there are no consequences for those who do it.

PUBLIC PROTECTORS: Richard Williams, Senior Practitioner in Technical Services

“The work we do isn’t glamorous but it’s critical in making sure people have safe places to live for generations to come.”

PUBLIC PROTECTORS: Alison Farrar, CTSI Lead Officer

“If it wasn’t for our guys, none of these new designs of masks, visors, PPE or hand santitiser would be able to be released.”

PUBLIC PROTECTORS: Sandra Westacott, former Port Health Officer

“You have to know what to look for, and that comes with knowledge, experience and training. And you can’t get that without budget.”

PUBLIC PROTECTORS: Fiona Inston, Public Protection Manager

“We’re a really diverse and adaptable workforce, but a lot of what we do goes under the radar – I think we’re undervalued.”

PUBLIC PROTECTORS: Laurence Dettman, Chief Port Health Inspector

“We never know what could happen on any given day and I think most of us like it that way. We have to be able to react promptly to any situation.”

NADIM AND TANYA’S STORY

After our 15-year old daughter Natasha died after having a severe allergic reaction to a pre-packed sandwich we campaigned to bring about change.

PUBLIC PROTECTORS: David Pickering, CTSI Lead Officer

“The feedback that we get from businesses is actually really positive, because we’re helping them to comply with the rules.”

PUBLIC PROTECTORS: Rob Couch, Environmental Health Practitioner

“The way Covid-19 politics is changing the art of the possible is quite remarkable. The collectivism I’ve seen is unprecedented.”

MEGAN’S STORY

Megan was fifteen when she ordered a takeaway with a friend. It wasn’t until later that evening that Megan suffered an acute asthma attack.

RODNEY’S STORY

Rodney Sharpe delivered daily and Sunday papers on a 21-mile round in Maidenhead for Midcounties Co-op for over two decades.

JAMES’ STORY

“As I discovered while working for Uber, life behind the wheel can become a blur of endless traffic, enduring fatigue and relationships strained by absence.”

WINDRUSHWASP.ORG’S STORY

“We were truly alarmed to discover that the Environment Agency was allowing Thames Water to pump untreated sewage into the River Windrush.”

SIMON’S STORY

“Bepton Down is just below the South Downs Way on a north facing slope with stunning views. It should be a unique area of chalk downland – but it isn’t.”

EILEEN’S STORY

“I was 22 when I escaped the fire that engulfed the entertainment complex Summerland. My partner, who I had been engaged to for two years, didn’t survive.”

EDWARD’S STORY

“One of my most memorable cases was a takeaway in the Borough called Golden Dragon which I received a complaint about from a consumer.”

SPORTS DIRECT WORKERS’ STORIES

“I was a picker, taking items from the shelves in the warehouse. Our speed was timed, and if you were slow you got a strike.”

PERSEPHONE’S STORY

Persephone was a healthy child until the age of two when she first began to be affected by viral induced wheezes. 

LUKE’S STORY

“On March 2, 2017 I was cycling home from work when I hit a pothole. The hole measured four inches in depth and was over a foot long.”

REBECCA’S STORY

In September 2016, 1,000 tonnes of waste at a farm in Rugeley caught fire. Smoke travelled for four miles. It smouldered for 18 months.

HENNA’S STORY

“Our nightmare began when we were looking for someone to do an extension on our property. We weren’t the only victims.”

OSCAR’S STORY

In November 2016, seven-month-old Oscar Abbey was found by his parents with his head caught in the side of his cot.

MARILYN’S STORY

“Mother had always been independent. Things changed when she replied to that first scam letter. I was powerless to help.”

ALICE’S STORY

“This was the first time I’d tried DIY teeth whitening kits. The website said they were: ‘safe for use’ and ‘used by top dentists’. But I guess I should have checked.”

MICHELLE’S STORY

“I am one of thousands of people who would like to see justice done to Vance Miller, who is behind several dodgy kitchen firms.”

JANET’S STORY

“We contracted Ben, a friend of my daughter’s, to build a granny annexe for us. We thought we could trust him, but we were so wrong.”

ANNA’S STORY

“At 16, I was finishing school in Poland and was in a new relationship with a guy who was a couple of years older than me.”

BECKY’S STORY

“I never thought that this would be a label that ever applied to me – a modern day slave.”

JAN’S STORY

In his home town of in the Czech Republic, Jan struck up a relationship with a girl. Unknown to him, the girl was a family member of a trafficking ring in Plymouth.

DORINA’S STORY

“I’m 24 years old and from Romania. My mother left when I was a child and my father was an alcoholic and couldn’t get any work.”

FRANK’S STORY

“In Barbados I had a good income. One day I lost my job. It knocked me flat.”

NICHOLAI’S STORY

“Life in the Ukraine was hard. I could not earn enough to cover even basic things like food and rent. There was never enough work.”

JASON’S STORY

“My friend Mark and I were meeting, as we often do, for a Friday night beer when the subject of potholes came up. Mark is a car and scooter user and I’m a cyclist.”

HUW’S STORY

As with many 20th century shop rows, Greenhill Parade in New Barnet is served by an unadopted lane, which runs behind the shops.

MR PRYCE’S STORY

The Flint Bridge Plantation is part of Brocket Park, a private park criss-crossed by public rights of way. The fly tipping is a result of an opening through the boundary, screened from the road, that is wide enough to admit a lorry or large van.

RICHARD’S STORY

“I could not believe my eyes. The fly-tipping had become out of control. I had to be careful where I was cycling because there were, amongst other things, asbestos sheets lying around.”

JOHN’S STORY

The first reports of deliberate disturbance were in 2003, when two men were caught attempting to release domestic pigeons, probably laced with poison.

ANN’S STORY

“We used to have a pot of money at the Environment Agency specifically allocated for nature conservation projects. As the cuts happened, we kept thinking – how are we supposed to do our job?”

BARRY’S STORY

“I am fortunate enough to live by Northumberland’s stunning coastline. But just over a mile away is Lynemouth beach which has been desecrated by decades of dumping.”

TONY’S STORY

There have been many pollution incidents in and around the Watford area involving overflowing sewers, waste from industry and raw sewage as a result of mis-connections from properties.

KAREN’S STORY

“I first became aware of raw sewage entering the River Wharfe at Ilkley because my friend, a fisherman, was complaining that instead of catching fish he was catching sanitary products, condoms and toilet paper.”

FRED’S STORY

After a wet autumn, a farmer on land sloping down to a small tributary was aware that his growing herd of cattle was reducing his slurry storage capacity.

GARY’S STORY

“Little did I think that when I saw Murphy jump into the back of the car that when I brought him home I would be carrying him, limp and lifeless.”

GRAHAM’S STORY

“My friend Graham died after being struck by a faulty tail lift on his truck while unloading bread baskets at an Allied Bakery plant in Glasgow in July 2005. He was 40 years old.”

DAVID’S STORY

“My young son and I often travelled along the Brixton Road to Stockwell Skatepark. I trusted that the authorities were monitoring the air and would let us know if we were in danger.”

KIMBERLEY’S STORY

“My son Theo, who is six, was recently diagnosed with asthma. He coughs a lot less when he is out of the city and at night, because we have put an air purifier in his bedroom.”

NATALIE’S STORY

“In April 2002 my dad John Woods went to work and never came home. I was 18, and my world came crashing down.”

RUTH’S STORY

“Before that day ended, the cries of excitement that rang within its plastic walls turned to screams of fright and pain.”

COLIN’S STORY

“My friend Simon Jones was 24 when he was sent to work inside a ship at Shoreham dock. Within two hours on his first day his head had been crushed by a crane.

MASON’S STORY

In 2005, the UK’s second biggest outbreak of E.coli O157 struck 44 schools in south Wales. 157 people fell ill during the outbreak, many of them children.

GARYN’S STORY

“I contracted E.coli O157 at 10 years old from infected meat in my school dinner.”

JOANNA’S STORY

“We were a typical family working hard and trying to bring up a young family, when tragically we lost our 6 year old daughter Joanna after she ate contaminated meat which contained the deadly bacterium E.coli O157.”

LAURNA’S STORY

“”I was diagnosed in October of last year as having anaphylaxis to nuts, peanuts and some fruits, so this is all quite new to me.”

MARILYN’S STORY

“Our twenty-five-year-old daughter Amy was on a life support machine in intensive care after contracting E.coli from food-poisoning.”

CORINA’S STORY

“”On Friday 23rd November 2018, a flight from Manchester to Düsseldorf resulted in my 4-year old son being taken to hospital by ambulance for emergency treatment due to a severe allergic reaction.”

LORRAINA’S STORY

“I rented a basement flat in Stockwell for £1,700 a month. It is run by an old lady but the owner lives in Dubai. I heard he owns six similar buildings in London.”