Whether we’re buying groceries, using the internet, booking a holiday or paying for home improvements, we should be able to trust the products and services we use and buy. Strong consumer protections keep unscrupulous businesses in check, and underpin consumer confidence, which is essential for a healthy economy.
Our polling and qualitative research find overwhelming support for strong consumer protections across the British electorate. Unfortunately, scams and fraud are becoming part of everyday life. These schemes disproportionately affect the elderly, with devastating financial, emotional and health impacts.
Product safety is also of real concern, as cash-strapped Local Authorities struggle to carry out the required safety checks. And proper regulation of ‘Big Tech’ is long overdue. Despite this, there are signs that important consumer protections could be weakened.